{include file="defaultlayer/piwi/includes/htmldoctype_selector.html"} {include file="defaultlayer/piwi/includes/htmlheader_selector.html"}
Customer Search
ID Name Type Phone Username Active Attention
{include file="defaultlayer/piwi/includes/pageheader_selector.html"}
{include file="defaultlayer/piwi/includes/sidebar_selector.html"}
{assign var=accessAdmin value='Form Ticket Manager-Admin'} {if $ticketheaderdata.ticket.tkt_id}
Ticket ID {$ticketheaderdata.ticket.tkt_id|escape:'html'} Customer {$ticketheaderdata.ticket.tkt_customer_name|escape:'html'} { if $stafftools} Change { /if}
Status { assign var=accessIndex value='Form Ticket Manager-Change Status'} { if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])} { assign var=allowSave value=1} { else} { foreach from=$ticketheaderdata.views.status item=view} { if $ticketheaderdata.ticket.tkt_status == $view.displayvalue} {$view.displayname|escape:'html'} { /if} { /foreach} { /if} Service {$ticketheaderdata.ticket.tkt_service_name|escape:'html'} { if $stafftools} { /if}
Category { assign var=accessIndex value='Form Ticket Manager-Change Category'} { if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])} { assign var=allowSave value=1} { else} { foreach from=$ticketheaderdata.views.category item=view} { if $ticketheaderdata.ticket.tkt_category == $view.displayvalue} {$view.displayname|escape:'html'} { /if} { /foreach} { /if} Project ID {$ticketheaderdata.ticket.tkt_project_id|escape:'html'}
Priority { assign var=accessIndex value='Form Ticket Manager-Change Priority'} { if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])} { assign var=allowSave value=1} { else} { foreach from=$ticketheaderdata.views.priority item=view} { if $ticketheaderdata.ticket.tkt_priority == $view.displayvalue} {$view.displayname|escape:'html'} { /if} { /foreach} { /if} Reply-To { assign var=accessIndex value='Reply-To'} { assign var=accessCustomer value='Web Customer Ticket-Change Email'} { if $access[$accessIndex] or $access[$accessAdmin] or $access[$accessCustomer]} { assign var=allowSave value=1} { else} {$ticketheaderdata.ticket.tkt_email|escape:'html'} { /if}
Type { assign var=accessIndex value='Form Ticket Manager-Change Type'} { if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])} { assign var=allowSave value=1} { else} { foreach from=$ticketheaderdata.views.type item=view} { if $ticketheaderdata.ticket.tkt_type == $view.displayvalue} {$view.displayname|escape:'html'} { /if} { /foreach} { /if} Total time {$ticketheaderdata.ticket.tkt_total_time}
Hidden { assign var=accessIndex value='Hidden'} { if $stafftools} { if $access[$accessIndex] or $access[$accessAdmin]} { assign var=allowSave value=1} { /if} { else}   { /if}    
{ if $allowSave}
{ /if}
    { assign var=accessIndex value='Progression Buttons'} { assign var=accessCustomer value='Web Customer Ticket-Status Progression'} { if $access[$accessIndex] or $access[$accessAdmin] or $access[$accessCustomer]} { if $buttons.status.text != ''}
  • An error occured while loading the status buttons: {$buttons.status.text|escape:'html'}
    • { else} { foreach from=$buttons.data item=button} { if $button.displayname and $button.displayvalue}
    • { /if} { /foreach} { /if} { /if}
    { assign var=accessIndex value='Form Ticket Manager-Reassign Button'} { if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])}
    • { /if} { assign var=accessIndex value='Form Ticket Manager-Steal Button'} { if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])}
    • { /if}
{ if $ticketheaderdata.status.text != ''}

An error occured while loading the header information: {$ticketheaderdata.status.text|escape:'html'}

{ /if} {/if}
Available Staff
{include file="defaultlayer/piwi/includes/pagefooter_selector.html"}