Problem

{ assign var=accessIndex value='Problem'} { if $access[$accessIndex] or $access[$accessAdmin]} { assign var=allowSave value=1} { assign var=allowProblem value=1} { /if} { if !$allowSave or !$allowProblem}

{$ticket.details.tkt_problem|escape:'html'}

{ else} { /if}

Solution

{ assign var=accessIndex value='Solution'} { assign var=accessCustomer value='Web Customer Ticket-Change Solution'} { if ($stafftools and ($access[$accessIndex] or $access[$accessAdmin])) or (!$stafftools and $access[$accessCustomer])} { assign var=allowSave value=1} { assign var=allowSolution value=1} { /if} { if !$allowSave or !$allowSolution}

{$ticket.details.tkt_solution|escape:'html'}

{ else} { /if}

{ if $allowSave} { /if}

Attachments Add Attachment

{ if $ticket.attachments} { assign var=rowType value='odd'} { foreach from=$ticket.attachments item=thisAttachment} { if $rowType == 'odd'} { else} { /if} { if $rowType == 'odd'} { assign var=rowType value='even'} { else} { assign var=rowType value='odd'} { /if} { /foreach} { else} { /if}

Filename	Description
{$thisAttachment.at_filename\|truncate:25\|escape:'html'}	{$thisAttachment.at_description\|truncate:70\|escape:'html'}	{ assign var=accessCustomer value='Form Ticket Manager-Delete Attachment'} { if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])}
No attachments.