{assign var=accessControl value='Email Controls'} {if $stafftools and ($access[$accessControl] or $access[$accessAdmin])}

• From { assign var=accessAdminEmail value='Form Email-Admin'} { assign var=accessOverride value='Form Email-Override From Address'} { if $access[$accessAdmin]} { elseif $access[$accessAdminEmail]} { elseif $access[$accessOverride]} { else} { /if}
• To
• CC
• BCC
• Subject
• Body

Attach a file

{/if}

Email Messages {assign var=accessControl value='Email Controls'} {if $stafftools and ($access[$accessControl] or $access[$accessAdmin])} New Message {/if}

{assign var=accessIndex value='Web Customer Ticket-Download Attachment'} { if $stafftools or $access[$accessIndex] or $access[$accessAdmin]} { assign var=allowAttachmentDownload value='true'} {else} { assign var=allowAttachmentDownload value='false'} {/if} {assign var=rowType value='odd'} {foreach from=$ticket.messages item=messageDetails} { if $rowType == 'odd'} { else} { /if} { if $rowType == 'odd'} { assign var=rowType value='even'} { else} { assign var=rowType value='odd'} { /if} {/foreach}

Date	Direction	Sent	Subject
{$messageDetails.em_date|date_format:'%c'|escape:'html'}	{ if $messageDetails.em_type == 'O'} Outgoing { else} Incoming { /if}	{$messageDetails.em_sent|escape:'html'}	{$messageDetails.em_subject|truncate:50|escape:'html'}	{assign var=accessIndex value='Form Ticket Manager-Delete Email'} {if $stafftools and ($access[$accessControl] or $access[$accessAdmin])} {/if} {assign var=accessControl value='Email Controls'} {if $stafftools and ($access[$accessControl] or $access[$accessAdmin])} {/if} {assign var=accessControl value='Email Controls'} {if $stafftools and ($access[$accessControl] or $access[$accessAdmin])} {/if} {assign var=accessControl value='Email Controls'} {if $stafftools and ($access[$accessControl] or $access[$accessAdmin])} {/if} {assign var=accessControl value='Email Controls'} {assign var=accessIndex value='Reply-To'} {if $stafftools and (($access[$accessIndex] and $access[$accessControl]) or $access[$accessAdmin])} {/if}