{assign var=accessIndex value='Menu Helpdesk-Calls-Handle Call / Action'} {if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])}

• Call Type Incoming Outgoing
• Phone Number
• Contact Name
• Call Notes

{/if}

Calls {assign var=accessIndex value='Menu Helpdesk-Calls-Handle Call / Action'} {if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])} New Call {/if}

{assign var=rowType value='odd'} {foreach from=$ticket.calls item=callDetails} { if $rowType == 'odd'} { else} { /if} { if $rowType == 'odd'} { assign var=rowType value='even'} { else} { assign var=rowType value='odd'} { /if} {/foreach}

Date	Direction	Time	Staff	Call Preview
{$callDetails.call_date|date_format:'%c'|escape:'html'}	{ if $callDetails.call_type == 'O'} Outgoing { else} Incoming { /if}	{$callDetails.call_seconds|escape:'html'}	{$callDetails.call_staff_name|truncate:20|escape:'html'}	{$callDetails.call_note|truncate:50|escape:'html'} { assign var=accessIndex value='Form Ticket Manager-Delete Call'} { if $stafftools and ($access[$accessIndex] or $access[$accessAdmin])} { /if}

Call Body